Return/Exchange Policy

1. Refunds/Exchange: Contact our customer support center 24 hours a day at Support [at] www.life-gauge.com, or call us at (888) 863-6654, Mon – Sun 24/7, for an Exchange Merchandise Number (EMA#) and the Return Address.

2. Return your product, the original invoice, or EMA# to ensure proper handling.

3.Return: We offer a 1-month return program where you can return a product and request a refund. Customers can safely ship the product back within 30 days at their own shipping cost. Once we receive the returned item, we will issue a full refund. Please ensure you provide a tracking number as evidence of the return.

4. Important: Return postage is the responsibility of the customer, and we recommend using delivery confirmation to avoid any delays. All packages returned as refused or undeliverable will be refunded the cost of the product minus the shipping fees incurred by the refusal of the package.

5. Returns must be received in our office within 1 month from the billing date. All charges (excluding shipping and handling fees) are fully refundable 1 month from the billing date. Exchange requests must be received by our offices within 1 month from the billing date.

6. If the package is lost or damaged, we will either re-ship the product or issue a refund, based on the customer's preference. Additionally, if the product has any quality issues (not caused by the customer) within seven days of receipt, we offer returns or exchanges.

7. All refunds will be processed within 72 hours of receiving the package. After a return has been processed, it may take up to 5 business days for the Bank to process the refund to the credit card.